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Complaints and Procedures

INTRODUCTION

The Club will treat all concerns and complaints seriously. All concerns and complaints will be handled confidentially, impartially, and in a timely manner. Before raising a concern or complaint please consider if the matter may be best resolved under the policies that the club has in place. Details of club policies and procedures can be found on the club website under Resources e.g. Safeguarding, Codes of Conduct, Disciplinary Policies : County Antrim Yacht Club: Social Media Policy : County Antrim Yacht Club: Data Protection Policy : County Antrim Yacht Club

DISCIPLINARY MATTERS

Details of the club disciplinary procedure can be found here: Safeguarding, Codes of Conduct, Disciplinary Policies : County Antrim Yacht Club

1. Disputes and Disciplinary Procedure document

2. Disputes and Disciplinary Procedure Flow chart

For ease of use, a template comments complaint form is included within the procedure. The preferred method of submitting a formal complaint is to submit a completed complaint form by email to: secretary@cayc.co.uk.

SAFEGUARDING

Anyone who is concerned about a young member's or participant's welfare, either outside the sport or within the Club, should inform the Club Welfare Officer immediately, in strict confidence. The Club Welfare Officer will follow the correct procedures as laid down in the CAYC_RYA Flow Chart.

The club safeguarding policy can be found here: Safeguarding, Codes of Conduct, Disciplinary Policies : County Antrim Yacht Club

For ease of use, a template form is included within the procedure. The preferred method of submitting a formal referral on safeguarding matters is to submit a completed form by email to: safeguarding@cayc.co.uk

RACING

If a complaint involves racing or the results please contact the Race Officer of the day in the first instance. The Club follows the RYA Racing Charter and RYA Rules Dispute process as detailed here: RYA rules disputes process | Rules : The detailed Rules Disputes Procedures may be downloaded in pdf format and are also contained along with other guidance in the RYA's Racing Rules Guidance book.

Results already posted may have a request for rescoring by using this form: Request for scoring

RYA RTC COMPLAINTS (TRAINING)

When dealing with a complaint regarding the Club's RYA Recognised Training Centres (RTC), it is essential to follow a structured process to ensure effective resolution. Here are the steps to take when addressing complaints:

Direct Communication: Start by raising your complaint directly with the RTC Senior Instructor responsible for the course in question. If you do not receive a satisfactory response, escalate the issue to the RTC Principal.
If you are still not satisfied with the response from the Principal, then escalate to the RYA Training Team